The delivery time is 7-10 working days. Our shipments are made through the courier company ROYAL MAIL . Due to Brexiit if the order generates customs charges, they must be paid by the customer in any case. The delivery time may be affected due to customs clearance.
Price:
On purchases over £89 it is FREE, excluding discounts.
On purchases under £89 it costs £9.95 excluding discounts. Not valid for shipments to islands. The price will vary depending on the destination and will be informed in the cart before making the payment.
How do I cancel an order?
You can request cancellation of an order via the Help Center
Please read this information carefully:
When you finalise your order on the website, we automatically launch the preparation process to reduce our delivery times as much as possible.
We will try to cancel your order as far as possible, but this depends mainly on a succession of logistical processes that begin at the moment we receive your order and overlap successively without the possibility of backtracking. Mainly, there are certain factors that make it impossible to request a cancellation, such as:
-The status of your order;
-The volume of orders in preparation at that time;
-The time of day you sent us the request.
If it was not possible to cancel your order, you will be able to refuse delivery when the courier comes to your home, or contact the courier when you receive the delivery tracking number to request a refund. In either case, please note that delivery charges are non-refundable.
How do I change the delivery address?
It is only possible to change the address if the order has not been shipped.
If this is the case, you can request it through the Help Center
If the order has been shipped and there is no possibility of delivery, you should contact the transport agency in charge of the shipment to request a change of address or the collection of the package at one of their premises.
Remember to indicate your delivery number, you can find it in the notice sent to your email (please check your SPAM folder).
What do I do when I receive a defective product?
We carefully pack all products to avoid damage during transport.
However, if when you receive it you detect that any of them is broken or in bad conditions, please contact us through the Help Center.
Using the contact form, please attach a photo showing the state in which the product has arrived, where you can see the incident and also a photo of the box where you can see the label of the courier with your details.
To ensure that the complaint is accepted, remember that you must inform us of the incident within 24 hours of receiving the order.
How can I return an order?
Returns have a period of 14 days from the moment the order is received. They are at the customer's expense.
Before any return you must contact the Customer Service Department via the Help Center.
In accordance with current regulations, we do not accept returns of food products such as infant milk, baby food, food supplements, etc... as the quality control of these products is lost. For hygiene reasons, we do not accept returns of girdles, panties, bras, nappy cakes, glasses, mattresses, orthopaedic products in general (wristbands, knee pads, gloves, etc...), sex toys, or any other intimate accessories or masks, among others.
All returns of products that meet the following requirements will be accepted:
The products must keep their original seal intact. The return of the product without the seal will not be accepted, unless it is due to defects of origin, in which case it will be exchanged for others of the same type.
The customer must choose the courier and pay the shipping costs in case of return.
The item to be returned must be correctly packaged for its return.
After receiving and checking the condition of the products in our facilities, we will credit the amount corresponding to the price paid for it at the time of purchase (taking into account discounts or coupons used).
If your return is not delivered to our facilities or the package arrives damaged, Mifarma will not be responsible for the refund of the product(s) inside. Likewise, if the quality control identifies that the product has been opened, the return will not be accepted and the customer will be responsible for the cost of collecting the product from our premises.
Why is there no shipping quote available?
This may be due to several reasons:
-Your order exceeds the weight allowed for shipping (5 kgs maximum).
- We are unable to ship to the selected address.
